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Careers at THF Leasing

We're a U.S. self storage operator with a fully remote customer support team. Every role below is full time, works from home, and keeps a schedule aligned with U.S. business hours.

This is our official careers page. If you found one of our roles on Computrabajo or another job board, you're in the right place. Our application links come from this page or from jobs.thfleasing.com, and our emails come from an @thfleasing.com address. We never charge applicants anything.

Remote Bilingual Customer Support Team Lead

$32,000 MXN / month Fully remote Full time English + Spanish
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We're looking for an experienced, fully bilingual team lead. You'll lead our remote customer support team while also handling customers yourself.

What you'll do

  • Lead, coach and support a team of remote customer support representatives
  • Handle calls, emails and messages from current and prospective customers, in English and Spanish
  • Make decisions on billing questions, payment arrangements and escalations without waiting for approval
  • Train new team members and review calls for quality
  • Keep coverage running so no customer goes unanswered
  • Spot recurring problems and propose fixes to management

What you'll need

  • Native or fully fluent English and Spanish, spoken and written
  • 3+ years of customer service experience, including at least 1 year leading or supervising a team (call center, BPO or similar)
  • Sound judgment and comfort making decisions on your own
  • Reliable high-speed internet, a computer and a quiet place to work
  • Availability for a schedule aligned with U.S. business hours

What we offer

  • $32,000 MXN per month
  • Fully remote work
  • Full-time, indefinite-term contract

Remote English Customer Support Representative

$25,000 MXN / month Fully remote Full time 100% English
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You'll serve our English-speaking customers by phone, text and email, from the first question about a unit through to their move-out.

What you'll do

  • Handle calls, emails and messages from current and prospective customers, entirely in English
  • Answer questions about unit availability, pricing and rental terms, and help customers complete new rentals
  • Assist with account questions, billing and payment follow-up
  • Keep customer records and notes accurate and up to date
  • Escalate maintenance, access or facility issues to the right team

What you'll need

  • Advanced spoken and written English (this role is 100% in English)
  • A clear, professional phone manner and written communication
  • Reliable high-speed internet, a computer and a quiet place to work
  • Availability for a schedule aligned with U.S. business hours
  • Customer service, call center or sales experience preferred

What we offer

  • $25,000 MXN per month
  • Fully remote work
  • Full-time, indefinite-term contract

How hiring works

The whole process happens online, from the application to the final interview.

  1. Apply online

    The application takes about 30 minutes, including a short recorded video where you tell us about your experience.

  2. Interview with our hiring manager

    If it's a good fit, we'll email you to book a 30-minute video call.

  3. Final interview

    A last conversation with the company's founders before an offer.